Job Post: Customer Experience Advocate Intern in Detroit (via Seel, LLC)

Job Post: Customer Experience Advocate Intern in Detroit (via Seel, LLC)

SEEL, LLC

Job Title: Customer Experience Advocate Intern

Location: Detroit, MI Date: August 2013

Hourly Pay: $10 - $11/Hour

Hours/Week: Estimated 12 hours per week

Intern Job Description

Department: Outreach Reports to: Outreach Coordinator

JOB SUMMARY

Under the direction of the Outreach Coordinator, Customer Advocate’s provide high-

standard and professional individualized customer service in varying areas.

DUTIES AND RESPONSIBILITIES

1. Deliver door hangers throughout Wayne, Macomb and Oakland County on energy efficiency programs from a major utility. Two or three person team.

2. Answer inbound calls and schedule appointments via the CRM database.

3. Log all customer calls (incoming and outgoing) in database and update database with modifications or changes (i.e., reschedules, cancellations) and present status of the customers or perspective customers.

4. Ensure that goals are achieved and a high quality customer service is delivered on behalf of the client.

5. Identify, research, and resolve customer issues where possible. Issues that cannot be resolved by the CSR must be immediately escalated the Outreach Lead or Coordinator.

6. Provide research support for varying projects in energy efficiency and program management.

7. Attend events as needed to promote and generate interest in the varying residential, multi-family or small business programs.

8. Recommend process improvements.

9. Performs related work as required.

WORK LOCATIONS

1. Downtown Detroit Area

2. Throughout Metropolitan Detroit Area (for door hanger project and Outreach)

MINIMUM REQUIREMENTS

1. At least 24 credit hours.

2. Reliable transportation (mileage is reimbursed).

3. Ability to understand as well as grasp basic customer information.

4. Ability to work well under pressure.

5. Ability to handle challenging customer situations with poise and professionalism.

6. Effective communications skills (oral and written).  

PREFERRED QUALIFICATIONS

1. Associates Degree.

2. Experience in customer service.

3. Knowledge energy industry.

The above information is intended to describe the most important aspects of the job. It  is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.