Job Post: Customer Care Representatives

Now Hiring Customer Care Representatives

General Summary:

The Customer Care Representative - EL will act as an expert spokesperson to interface various products and services in fulfillment of all internal and external customer needs. External customer inquiries include requests to stop and start service, billing and credit and collection inquiries. Customer contact may be with residential, commercial or with community partners. This position will build customer loyalty by providing superior service to meet or exceed the needs and expectations of all internal and external customers.

Responsibilities:

·         Initiates and responds to customer inquiries related to the disconnection or turn on of electrical and gas services and billing/payments concerns

·         Initiates and responds to customer inquiries regarding electrical and gas outages, gas leaks and other electrical and gas problems

·         Communicates with customers by telephone, internet, or in person with accuracy and effectiveness

Qualifications:

·         High School Diploma or GED with 2 years of customer call center experience in a high volume environment

·         Must have intermediate analysis and decision making skills and highly developed interpersonal skills

·         Must have the ability to identify and resolve customer complaints, payment problems and customer inquiries, while maintaining a high degree of customer satisfaction

·         Must demonstrate a working PC proficiency on related corporate applications and data management tools and systems

·         Must complete and pass background check, DOT drug test and satisfactory physical examination

TO APPLY:

Please attend our next recruitment event on:Friday, August 02, 2013

Check-in time: 8:30a.m. to 9:00 a.m. (No admittance after 9:00 a.m.)

Location: 5555 Conner Ave., Detroit, MI 48213

You must wear professional attire (no jeans/gym shoes). This is a first level interview. Capacity is limited.

ALL APPLICANTS ARE REQUIRED TO BRING:

___ Your valid (non-expired) state-issued ID or Driver’s License

___ Your Social Security card

___ A copy of your DD214 or letter from the VA if you are a veteran

___ Proof of public assistance income you receive, like a Bridge card or a letter from DHS or Soc. Security

___ A copy of your layoff notice or Unemployment documentation, if you are laid off

___ 2 copies of your resume

Account Manager: Melissa Redmon         

Link to job order (office use only): https://na6.salesforce.com/a018000000SWWEX